F.A.Q

Wigs, hair extensions, hair pieces & more All Wigs, Wigs for All!

Alwigs Ireland , trading as Alwigs®  is an Irish e-commerce business established in January 2021 and based in Cork. We work with experienced manufacturers and designers to deliver our products directly to our customers, offering our customers a convenient way to shop for a wide selection of excellent quality wigs, hair extensions, hair pieces and more at reasonable prices.

As an European brand, Alwigs® is proudly supported by:

Beware of any other internet site(s) that may appear to be trading on our trademarked brand name! At the moment, Alwigs® products are only available on our official e-commerce site, www.alwigs.ie !

We bring to the market, products that seeks to meet the needs of the ever evolving and diverse Irish market, with a focus on quality and affordability.

All our in-stock products are actually in stock and we ship directly from Ireland.

Do not hesitate to contact us at alwigs@alwigs.ie if you have any questions.

Many thanks for shopping with us!

Alwigs Ireland     CRO Registration No. 677993 
                               VAT No. 03743771EH 


Capless Wigs
This type of cap allows for maximum aeration for the wearer. The crown is constructed by vertical lace strips with open spaces between wefts. These openings allow the wig to be lighter and more breathable than standard cap wigs.

Frontal Lace/Lace Front Wigs
A lace front wig is a wig with sheer mesh at the hairline where all the hair have been individually hand-tied. The mesh will often have a neutral skin color that will disappear once applied to your hairline. The lace is undetectable and will allow you to have an extremely natural and exposed hairline. Most lace fronts will extend from temple to temple. People won't be able to tell that you're wearing a wig! What's more, you will be able to style your hair off of your face without worrying about exposing your wig cap.
  • How do you apply a lace front?
    First, trim the lace as close to the hairline as possible using a pair of very sharp scissors. Once you have trimmed off the excess lace, prepare your own hair by making sure it is as flat as possible. Clean your hairline area of any excess oils to ensure that the adhesive will stick. Apply tape or adhesive to the perimeter of your hairline. After the adhesive feels tacky, the wig is ready to be placed onto your head. Make sure the lace is pressed down securely to your forehead. Now you're ready to go!
  • Do all lace front wigs require adhesive?
    Not all lace front wigs will need tape or glue. There are some newer styles where the lace extends from temple to temple so they will lay flat against your forehead without the need for any sort of adhesive. You can still use adhesive if you want a very secure fit but it is not necessary.
  • Do all lace front wigs need to be cut or modified?
    Not at all. Newer styles are on the market that have the lace already pre-cut so it's ready to wear right out of the box without any need for modifications.

Monofilament Wigs
A monofilament top or mono-top wig will have a transparent lace like material on the top of the wig, where each individual fiber has been hand knotted onto the lace. This will give you the most realistic scalp appearance and will allow you to change the parting on the wig, where the monofilament fiber is located.

Monofilament top wigs can be made with synthetic or human hair fibers. Some wigs will feature a monofilament side part or button at the crown. Also the fiber on the monofilament top will not feature any "perma-tease" or "perma-lift".
Our wigs come with two elastic adjustable back straps that have been securely attached to the wig cap. These straps can be used to tightly fit the wig on your head, making it hard for the wig to fall off. For additional security your can use hair pins to further secure your wig.

Our wig caps are made from elastic, cloth and/or lace materials, that can stretch and our average/medium sized caps fits most head sizes. If for any reason you require a size that is smaller or bigger, get in touch with customer service, and in some cases, we can custom order your required size for you.

Wig Cap Size Chart

Unless otherwise stated, all our advertised wigs are medium-sized. For some of our products, customers can contact our customer service team to order large sized wigs, petite sized wigs and Child/Ulara Petite for sized wigs. For a comfortable fit, all our wigs come with adjustable straps.

To measure the circumference of your head size to determine which wig capsize will best suit, wrap a tape measure along the front of your hairline, behind your ears, and to the nape of your neck, making sure the tape is meeting at the front of your head.

To determine the right sized wig for you, measure the head and provide the measurements as directed below.


CAP SIZE
CIRCUMFERENCE (INCH)
FRONT TO BACK (INCH)
SIDE TO SIDE ACROSS FOREHEAD (INCH)
SIDE TO SIDE OVER TOP (INCH)
TEMPLE TO TEMPLE ACROSS BACK (INCH)
NAPE OF NECK (INCH)
Child / Ultra Petite(UP)
20-20.5"
12-12.5"
10-10.5"
10.5-11"
12.5-13"
4-4.5"
Petite (P)
21-21.5"
13-13.5"
11"
11.5-11.75"
13-13.5"
4.5-5"
Average (A) / |Medium (M)
22-22.5"
14-14.5"
12-12.5"
12.5-13"
14.5-15"
5-5.5"
Large(L)
23-23.5"
15-15.5"
12.5-13"
13-13.5"
15-15.5"
5.5-6"


Length Chart

Alwigs® Human Hair wigs and products are made from 100% human hair. This means that they can be treated just like your own hair, and require a lot of maintenance to enable them look their best at all times. Our human hair products are heat resistant to temperatures up to 180°C.

All products in the Alwigs® Synthetics range are made from 100% premium synthetic fibre, are mostly heat resistant up to 160°C and our high heat resistant products can resist heat up to 200-220°C. Our synthetic wigs are very easy to maintain. We recommend doing a strand test prior to apply heat to your product.

  • Moisturize your wigs and extensions with hair olive oil and also to help keep you wigs and extensions, especially the human hair products healthy. Treat your wigs and extensions as you would your own.

  • You can use a wig cap to hold your own hair in place, and the wig cap can also help keep your wig cleaner. It may help prevent hair breakage that results from the wig cap rubbing against your own hair.

  • As indicated in the product details, most of our synthetic wigs and extensions are made from heat resistant fibre, and so can be curled, straightened and/or re-styled. For all our heat resistant synthetic products, make sure the temperature does not exceed 160°C. Always do a strand test. 

  • All our human hair products are made from great quality 100% human hair and can resist temperatures up to 180°C.

  • When you are not wearing your wig, hang it on a wig stand to air. Storing your wig upright and on a wig stand will help the wig stay in shape and last longer. If you are storing it for some time, keep it covered to help prevent the wig getting dusty. 

  • Always use the correct wig care products relevant to the type of wig/extension you are dealing with. 

  • If you want to wear your wig every day, we advise that you have at least two wigs to use interchangeably. This will help increase the life span of your wigs. This way, if you wash one wig, you will be able to give it time to air dry properly. 

Washing Instructions

  1. Shampoo and condition hair regularly.
  2. Detangle hair gently before shampooing. Do not rub or twist hair.
  3. Add mild shampoo (sulfate free) to lukewarm water and gentle swirl hair in the shampoo solution till clean. Rinse thoroughly.
  4. Blot out excess water with a towel and allow hair to air-dry naturally. Do not expose to sun or use a dryer.
  5. Comb curly hair gently with your fingers. Do not brush.
  6. Brush straight hair in the downward motion starting with the ends, and gently working your way up to the roots.
  7. Hair may tangle if general care directions are not followed.
  8. If required, moisturize with olive oil for hair.
First wig? 
 
What is your wig size?
With a tape measure, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. Most people will fit the average wig size. The elasticated material stretches and fits head sizes from 21.5"-22.5". Most wigs have adjustable tabs at the neck to adjust the cap up to 1" for a comfortable and secure fit.

SizeHead Circumference
Ultra Petite20.5"
Petite21"
Petite-Average21.25"
Average21.5"-22.5"
Large23"




How to put on your wig

Don’t worry, it’s pretty easy. Follow these instructions and with a little bit of practice it will be second nature in no time.
  1. Wigs should be worn on the natural hairline
  2. Carefully remove wig from the Alwigs® packaging and gently remove the protective hair net from your wig. Give your wig a few good shakes to separate the fibers and give some body to the hair or to release the pre-set styling.
  3. Brush your hair off your face at the top and sides. If your hair is too long, you may want use bobby pins to keep it off your face, back at the sides, and up at the nape. A wig liner or wig cap can be used to keep your own hair in place.
  4. Hold your wig at the sides with the woven label in back. Place it over your natural hairline and slide it on from front to back. Adjust the wig as needed so the front edge is just over your natural hairline. Use the ear tabs to center your wig from left to right. Use adjustable back straps if necessary for a more secure fit. Tuck in any stray hair at the front, sides and nape.
  5. One of the best things about wigs is that you can style them before putting it on.  No more tired arms. Mount your wig or a wig stand and style away. 
 
Looking after your wig

With proper care your wig can last for several months or even years, depending on how often you wear it, and how well you maintain it. Ensuring you wash and style your wig with the proper products, and storing it on a wig stand will help it to last longer.

Alwigs® Human Hair wigs and products are made from 100% human hair. This means that they can be treated just like your own hair, and require a lot of maintenance to enable them look their best at all times. Our human hair products are heat resistant to temperatures up to 180°C.

All products in the Alwigs® Synthetics range are made from 100% premium synthetic fibre and are mostly heat resistant up to 160°C. a significant number of our synthetic products can resist heat up to 200-220°C, meaning they can be restyled with heat. Our synthetic wigs are very easy to maintain. We recommend doing a strand test prior to styling with heat.


All items are stocked and shipped from Ireland, using non-contact delivery.

Ireland & Northern Ireland
  • Free standard shipping to for all orders with a total of over €65.00. This is applicable to addresses in Ireland and Northern Ireland only. Estimated delivery is 2-5working days after order is processed.
  • Standard shipping on all orders under €65.00 is €9.99. Delivery is in 2-5 working days after order is processed.
  • Express next-day delivery is €14.99. Estimated delivery is 24hrs after order is processed.

Other EU Countries
  • Standard International Shipping is €19.99. Estimated delivery is in 3-10 working days after order is processed. 
  • Express International Courier Service is €24.99. Estimated delivery is 2-5 working days after order is processed.

United Kingdom (Excludes Northern Ireland)
  • Standard shipping is €19.99. Estimated delivery is 3-10 working days after order is processed.
  • Express International Courier Service is €24.99. Estimated delivery is 3-7 working days after order is processed.

USA, Canada, Australia, UAE & Other Countries)
  • Standard shipping is €30.99. Estimated delivery is 6-10 working days after order is processed.
  • Express International Courier Service is €39.99. Estimated delivery is 5-7 working days after order is processed.
Returns
Your complete satisfaction is our priority. If you need to return a product, please contact customer service immediately. Before returning any product, please contact customer service at
customers@alwigs.ie giving details of your reason(s) for wanting to return your purchase, and/or any concern(s) you might have within 14 days from the date you received the product. Corresponding photographs must be included, documenting the state of the item being returned. Wait for a response from our customer service team, and also for confirmation of our return address. Please do not return the goods without prior approval from our customer service team. If we do not receive your returned goods, a refund, where applicable, cannot be processed. All items must be sent back unopened and in the original package. Alwigs Ireland will not be responsible for packages lost in transit. Please note that original shipping charges are non-refundable, and the customer is responsible for all shipping costs when returning a purchase to Alwigs Ireland.
Original shipping fees are non-refundable. If items were shipped under our Free Shipping promotion, relevant and applicable shipping costs incurred by Alwigs Ireland will be deducted from refund and/or exchange.
Kindly contact us with all your queries and concerns before placing your order.

Refunds
Returns will not be accepted without prior approval from Customer Service. Depending on the condition of returned items and the circumstances surrounding each case, you will be given a partial or full refund. Please allow 5-7working days from the date we receive returned items for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at customers@alwigsireland.ie 

Returns Process
Specific explanation and clear corresponding photographs are needed, giving details of the reason(s) for the return. Following approval for the return of a purchase, you can return a purchase to this address:
Alwigs Ireland
PO Box 1336
South Cork DSU
Co. Cork
Ireland
You are responsible for all shipping costs relating to returning a purchase to Alwigs Ireland. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us. The original shipping charges will not be refunded.
Please allow 5-7working days from our receipt of the returned items for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect in your account.

Returns & Refunds Policy
We aim to sell the best quality products to our customers, and if there is any questions regarding damage to any item upon receipt, we will gladly exchange or refund the item. Kindly include corresponding photographs giving details of issues of concern. Kindly ship the item back with the exchange and return in no used state within 14 days of receipt.
All items must be in the exact condition it was when delivered, in original packaging new and unopened. Seals on original packing must be unbroken. Items cannot be tried on and cannot be worn.
All items must be sent back within 14 days of receipt.
Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
Shipping fees for returns are to be paid by the customer. We are not responsible for items that are lost or damaged in transit.
Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
Original shipping fees are non-refundable. If items were shipped under our Free Shipping promotion, relevant applicable shipping costs incurred by Alwigs Ireland will be deducted from refund and/or exchange.


Exchanges
We are committed to meeting the needs of our customers. If you would like to change your order details, the changes can be effected depending on the circumstances. If you will like to change an order, kindly notify customer services as soon as possible. If we receive notification prior to processing and shipping of your order, the requested changes will be effected where possible.
Items can be changed before on order is processed and changes will be effected according to received requests. Where the price of the requested change item is higher than the original purchased item, you will have to pay the price difference. Where the original item is more expensive than the requested change item, you will receive a refund for the difference arising.
Items cannot be changed after an order has been processed. If choose to keep the original item, we will continue to process your order.
If you choose to cancel a request for change before the change order is processed, we will cancel and refund to you according to our cancellation policy.

Cancellations
We understand that ordering a any of our products is an important undertaking, However, it is important to note that once an order is processed costs are incurred.  The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
  • Standard orders cancelled within 24 hours after payment confirmation:- You will get a full refund.
  • Orders cancelled within 24hours after payment confirmation and the processing of the order:- You will get a full refund consisting of 50% of the item price and the full shipping cost.
  • Orders cancelled more than 24hours after payment confirmation and the processing of the order: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
  • Orders cancelled after order has been processed but not posted: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
  • Once the item been shipped, the order can't be cancelled.
  • If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.
  • If you really have a special circumstances need to cancel the order, please contact us by email immediately! We will calculate the cancellation time according to the time of the email is received.
The EU (Online Dispute Resolution for Consumer Disputes) Regulations 2015 requires all traders established in the EU, who engage in online sales or services contracts, and all online marketplaces established within the EU to provide: